Bad password error

[Jank0716]

HP Deskjet 2541.  We got a new router and now the printer will not connect to the internet.  Repeatedly getting bad password error.  

[Raj_05]

Hi @Jank0716,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet 2541 printer is repeatedly giving you a "bad password" error when you're trying to connect it to your new router, it's likely a configuration issue. Here are some steps to help you resolve the problem.

• Recheck the Wi-Fi Password: Double-check that you are entering the correct Wi-Fi password. It's common for password errors to occur due to incorrect input. Make sure the password you are entering matches the one for your new router. Note that Wi-Fi passwords are case-sensitive, so ensure you're using the correct letter case.
• Restart Your Router and Printer: Sometimes, network issues can be resolved by simply restarting both your router and the printer. Power cycle the router by unplugging it for about 30 seconds, then plug it back in. Also, turn off your printer and then turn it back on.
• Reset Network Settings on the Printer: If the issue persists, you may need to reset the network settings on your printer. Usually, there's an option in the printer settings menu to reset the network settings. Consult your printer's manual for specific instructions on how to do this. After resetting, you'll need to go through the setup process again to connect it to the new Wi-Fi network.
• Ensure the New Router Settings: Confirm that your new router's security settings are correctly configured. Check the security type (e.g., WPA2, WPA3) and encryption method (e.g., AES) to make sure they match what the printer supports.
• Update Printer Firmware: Sometimes, updating the printer's firmware can resolve compatibility issues. Visit HP's official website and search for your printer model to find firmware updates. Follow the instructions provided to update the firmware.
• WPS (Wi-Fi Protected Setup): If your new router supports WPS, you can try connecting your printer using this method. Usually, you can press the WPS button on your router and then initiate the WPS connection on your printer. This eliminates the need to enter a password.
• Printer Software/Driver Update: Make sure you have the latest printer software and drivers installed on your computer. Sometimes, outdated drivers can lead to connectivity issues.

Remember that your printer and router should be relatively close to each other during the setup process to ensure a stable Wi-Fi connection. Also, consider the network name (SSID) and password for your new router as they are case-sensitive, and you should enter them exactly as they are.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support