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‎10-05-2022 07:23 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M283cdw
Operating System: macOS 12.0 Monterey

I was working with a tech support agent to help resolve why my computer would not connect to the wireless router. After he told me to reboot printer and press down in the lower left-hand corner until the screen says "initializing", my screen flashed "white" and then died. It remains blank and only comes on but no display on the screen. Any suggestions? I was simply told that it was a hardware issue and printer needs to be repaired or replaced.

Category:
1 REPLY 1

‎10-15-2022 03:29 AM

HP Recommended

Hi @DarSmi512


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing blank control panel issues with your HP Color LaserJet Pro MFP M283cdw.

  

Please download and install the firmware update on the computer connected to the printer from this Link 


You may also refer to this document to know how to update the firmware.

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
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