Blank pages when printing from iphone

[Crispy48]

Suddenly I cannot print from my iPhone or iPad - I can select printer, see print preview but I just get blank pages. 

[Sneha_01]

Hi @Crispy48,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues where your iPhone or iPad is printing blank pages, there are several steps you can take to troubleshoot and resolve the issue:

Check Ink or Toner Levels: Ensure that your printer has sufficient ink or toner. Low ink or toner levels can result in blank pages being printed.

Clean Printheads: If your printer has printheads, they may be clogged or dirty. Refer to your printer's user manual for instructions on how to clean the printheads.

Print a Test Page: Use your printer's control panel to print a test page. This can help determine if the issue is with the printer or with the printing process from your iPhone or iPad.

Update Printer Firmware: Ensure that your printer has the latest firmware installed. Check the HP website for any available updates and follow the instructions to update the firmware.

Restart Printer and iOS Device: Turn off your printer and your iPhone or iPad, then turn them back on. This can sometimes resolve temporary communication issues.

Check Printer Connection: Ensure that your printer is connected to the same Wi-Fi network as your iPhone or iPad. You may need to reconnect the printer to the Wi-Fi network if there have been any changes.

Reset Printing System: On your iPhone or iPad, go to Settings > General > Reset > Reset Printing System. This will remove all printers from your device and reset the printing system. Afterward, re-add your printer and try printing again.

Update iOS: Ensure that your iPhone or iPad is running the latest version of iOS. You can check for updates by going to Settings > General > Software Update.

Use AirPrint-Compatible Apps: Ensure that you're using AirPrint-compatible apps to print from your iPhone or iPad. AirPrint is Apple's wireless printing technology and is supported by many apps.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support