Blue screen on hp7855 printer with code 6201922A

[Roadpilot49]

My Envy 7855 is stuck on a printing task and keeps on spewing out the SAME pages over and over and then shuts down with a blue screen CODE 6201922A with flashing question mark and little beeping sounds.

I tried your unplug and plug back in suggestion to no avail.

It will not stop printing the SAME three pages over and over and then abruptly shuts down.

[A_Gayathri]

Hi @Roadpilot49 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're experiencing with your HP ENVY Photo 7855 All-in-One Printer printing the same pages repeatedly, followed by a blue screen with error code 6201922A, flashing question marks, and beeping sounds, suggests a persistent error within the printer's firmware or print job queue. Here are steps you can follow to troubleshoot:

1. Cancel Print Jobs

• Clear the Print Queue:
  • Open the Settings on your Windows 11 computer.
  • Go to Devices > Printers & scanners.
  • Select your HP ENVY Photo 7855, then click Open queue.
  • Right-click on any pending jobs and choose Cancel to clear the queue.
• Alternatively, restart your computer and printer after clearing the queue to ensure no stuck print jobs.

2. Power Cycle Your Printer

• Hard Reset the Printer:
  1. With the printer on, unplug the power cord from the back of the printer and from the wall outlet.
  2. Wait for at least 60 seconds.
  3. Plug the power cord back into the wall outlet and the printer.
  4. Turn the printer back on and see if the issue is resolved.

3. Reset Printer to Factory Settings

• If clearing the queue and power cycling didn't work, try resetting the printer to factory defaults.
  • From the printer's control panel, go to Setup > Printer Maintenance > Restore Factory Defaults.
  • Confirm the reset. The printer will restart and return to its original settings.
  • You will need to reconfigure your wireless settings after this reset.

4. Update Printer Firmware Update the firmware on an HP printer

• Make sure your printer firmware is up to date to avoid software-related issues.
  1. Visit the HP Support website and search for your HP ENVY Photo 7855.
  2. Download the latest firmware update and install it following the instructions.
  3. Restart your printer after the update.

5. Check Printer for Paper Jams or Hardware Issues

• Inspect the printer for any paper jams or blockages that might cause it to keep reprinting the same pages.
• Check the paper tray and the inside of the printer for any loose bits of paper or misaligned cartridges.

6. Reinstall Printer Drivers

• If the issue persists, uninstall and reinstall the printer drivers:
  1. Go to Settings > Devices > Printers & scanners.
  2. Select your printer, then click Remove device.
  3. Visit the HP Support website and download the latest drivers for your printer.
  4. Install the new drivers and reconnect the printer.

Refer to this document: HP ENVY Photo 7855 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Roadpilot49]

I tried everything you typed....still defective.

Oh well, I guess these HP printers only last about two years, so I just bought a new printer today from best buy.

Tired of that one messing up with paper jams and secret codes and shutting off and other issues....

Lets hope the new one works better than this boat anchor did!

[A_Gayathri]

Hi @Roadpilot49,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!