Blue tooth connection

[Bev97]

I have a Cricut Joy Bluetooth device which I use to print designs on glass etc. I am having  problems with the Bluetooth connection.  I have paired it up with my husbands PC and it works, paired up with my mobile and it works. In August I purchased a new Laptop to improve the designs.

My device has paired up with the Cricut Joy, says it is connected but when I press done to continue It immediately says "not connected "I have tried everything been on google, you tube I am at my wits end. Please somebody help.

[A_Gayathri]

Hi @Bev97,

Welcome to the HP Support Community

I understand you are facing an issue with your Bluetooth connection HP Pavilion 14 Inch Laptop PC 14-Ec0000. Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Uninstall Bluetooth  drivers on Device Manager

4, Open Device Manage to Uninstall drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the battery device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

Please follow the troubleshooting steps 

Connecting a Bluetooth device to an HP computer

HP PCs - Connecting a Bluetooth device (Windows)

Pair a Bluetooth device in Windows

Click here  and update the drivers

Please check for Windows and HP updated and if any please update it

I hope this helps! Keep me posted. 

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