Bluetooth Smart doesn't turn on

[customer20]

"Bluetooth Smart is turning on" but it never does turn on

[praveenbv]

Hi@customer20,

 Welcome to the HP Support Community!

I understand you are not able to print from your PC. Bluetooth Smart is not required for printing. It is only used by the printer to search and connect to a wireless network/device.

Let us try these steps to resolve this issue:

Restart the wireless router, printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• Either a 2.4GHz network or a 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[customer20]

I'm sorry. My Internet is not available. I was trying to connect with my phone Bluetooth.

[praveenbv]

Hi@customer20,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team