Bluetooth connection lost

[Allyson1711]

Bluetooth connection lost 

[Sneha_01]

HI @Allyson1711,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your Bluetooth connection is lost, here are some steps you can take to troubleshoot the issue:

1. Check Bluetooth Status

• Ensure Bluetooth is enabled on your laptop. Go to Settings > Devices > Bluetooth & other devices and toggle Bluetooth on.

2. Reconnect the Device

• In the same Bluetooth settings menu, check if your device is listed. If it is, try removing it and reconnecting:
  • Select the device and click Remove device.
  • Then, re-add the device by selecting Add Bluetooth or other device.

3. Restart Bluetooth Services

1. Press Windows + R, type services.msc, and hit Enter.
2. Find Bluetooth Support Service, right-click, and select Restart.

4. Update Bluetooth Drivers

• Open Device Manager (right-click Start and select Device Manager).
• Expand Bluetooth, right-click your Bluetooth adapter, and select Update driver. Choose Search automatically for updated driver software.

5. Run Bluetooth Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Bluetooth and run the troubleshooter.

6. Check Power Management Settings

1. In Device Manager, right-click your Bluetooth adapter and select Properties.
2. Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.

7. Restart Your Devices

• Restart both your laptop and the Bluetooth device you’re trying to connect.

8. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update and check for any pending updates.

9. Reset Bluetooth Settings

• If all else fails, consider resetting Bluetooth settings:
  • Open Settings > Network & Internet > Airplane mode and toggle it on, then off again.

10. Reinstall Bluetooth Drivers

• In Device Manager, right-click your Bluetooth adapter and select Uninstall device. Restart your laptop to reinstall the driver automatically.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support