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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Bought used printer and can not connect to wifi

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08-16-2022 07:29 AM
Hi, I bought an already set up printer second hand and the seller informed me that I had to change the printers wifi-password in order to connect it to the Hp-smart app on my iPhone. I have no idea where to begin because the printer already has a password that I don't know and I can't connect it. I followed someone tutorials on youtube on how to copy out the printers information by pushing on the "i" button, but it only prints out blank pages (I have checked the ink). What should I do?
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Accepted Solutions
08-16-2022 09:47 AM
Hi,
Thanks for using the HP Support Community.
Follow these steps:
1. Reset Wireless on the printer:
This example will show how it's done:
https://www.youtube.com/watch?v=NHq_83JIy4A
2. Download HP Smart app and "Add Printer" to print and scan
Hope that helps!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
08-16-2022 09:47 AM
Hi,
Thanks for using the HP Support Community.
Follow these steps:
1. Reset Wireless on the printer:
This example will show how it's done:
https://www.youtube.com/watch?v=NHq_83JIy4A
2. Download HP Smart app and "Add Printer" to print and scan
Hope that helps!
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"