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Common problems for Connectivity Issues
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HP Recommended
HP DeskJet 2630 All-in-One Printer

Hi, I bought an already set up printer second hand and the seller informed me that I had to change the printers wifi-password in order to connect it to the Hp-smart app on my iPhone. I have no idea where to begin because the printer already has a password that I don't know and I can't connect it. I followed someone tutorials on youtube on how to copy out the printers information by pushing on the "i" button, but it only prints out blank pages (I have checked the ink). What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Follow these steps:

 

1. Reset Wireless on the printer:

This example will show how it's done:

https://www.youtube.com/watch?v=NHq_83JIy4A

 

2. Download HP Smart app and "Add Printer" to print and scan

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the Wireless back to ...
1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Follow these steps:

 

1. Reset Wireless on the printer:

This example will show how it's done:

https://www.youtube.com/watch?v=NHq_83JIy4A

 

2. Download HP Smart app and "Add Printer" to print and scan

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the Wireless back to ...
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