C4750 not connecting

[Kimmim]

I cannot connect my printer to the wifi. I've tried connecting through the wps but it says wps error. Tried turning off and on and unplugging. I cannot find the problem.

[Sneha_01]

HI @Kimmim,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 4650 (often referred to as C4750) is having trouble connecting to Wi-Fi, and you’re encountering a WPS (Wi-Fi Protected Setup) error, you can follow these steps to troubleshoot and resolve the issue:

1. Check WPS Compatibility

• Ensure your router supports WPS. Look for a WPS button on the router or check the router’s documentation.
• Make sure your printer is compatible with WPS. Most HP OfficeJet models support WPS, but it’s good to verify in the printer’s manual.

2. Restart Devices

• Turn off your printer and unplug it from the power source. Wait for 60 seconds, plug it back in, and turn it on.:
• Unplug your router, wait for 30 seconds, then plug it back in. Wait for it to fully restart.
• Restart the device you are using to set up the printer.

3. Try Connecting Without WPS

If WPS is not working, try connecting your printer to Wi-Fi manually:

• Go to the Setup menu (gear icon) on the printer's control panel.
• Select Network Setup or Wireless Settings.
• Choose Wireless Setup Wizard or a similar option.:
• The printer will search for available networks. Select your Wi-Fi network from the list.

Enter Network Password:

• Enter your Wi-Fi password when prompted and follow the on-screen instructions to complete the setup.

4. Check Wi-Fi Network Settings

• Ensure your Wi-Fi network’s SSID (network name) is visible and not hidden.
• Verify that your printer is compatible with the network band (2.4 GHz is commonly supported; some printers may not support 5 GHz).
• Ensure your network is using WPA/WPA2 security. Avoid using WEP or no encryption as some printers may not support these.

5. Update Printer Firmware

• Check for Firmware Updates:
  • Visit the HP Support website and search for the latest firmware for your HP OfficeJet 4650.
  • Download and install any available updates to ensure your printer has the latest software.

6. Use HP Smart App for Setup

• Download and install the HP Smart app from HP Smart on your computer or mobile device.
• Open the HP Smart app and select Add Printer. Follow the on-screen instructions to connect the printer to your Wi-Fi network.

7. Manually Enter Network Details

If the automatic setup fails, you might be able to manually enter network details:

• Go to the Setup menu on the printer’s control panel and select Network Setup.
• Look for an option to manually enter network settings. Enter your Wi-Fi network name (SSID) and password.

8. Reset Network Settings

• On your printer, go to Setup > Network Setup > Restore Network Settings to reset network settings and try connecting again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support