C4780 printer will not connect to Gigaclear via Linksys router. Always fails WPS error

[Mallard6]

C4780 connected to my previous network using a Sagecom router. With Linksys router to Gigaclear fibre network attempts to connect printer by WPS (both push button and PIN) all fail with message WPS error.

[Raj_05]

Hi @Mallard6,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing difficulties connecting your HP Photosmart C4780 printer to Gigaclear via a Linksys router and encountering a WPS error, there are a few troubleshooting steps you can try.

Ensure WPS compatibility: Confirm that both your HP Photosmart C4780 printer and Linksys router support WPS (Wi-Fi Protected Setup). Not all printers and routers are WPS-compatible, so it's essential to verify this.

WPS setup method: There are typically two methods for setting up WPS on a printer—push button and PIN. Determine which method your printer supports, and ensure you're using the correct one.

• Push Button: Press the WPS button on your Linksys router, followed by the WPS button on your printer within a specified time frame. Refer to your printer's manual for the exact steps.
• PIN: Access the printer's control panel or settings menu, locate the WPS PIN setup option, and follow the instructions to enter the PIN provided by the router.

Disable firewall and security software temporarily: Some security software or firewalls might interfere with the WPS setup process. Try temporarily disabling any security software on your computer or within the router's settings to see if it resolves the issue. Remember to re-enable them once the printer is successfully connected.

Reset the printer: Perform a factory reset on your HP Photosmart C4780 printer to clear any previous network settings. Consult the printer's manual for instructions on how to reset it to its default settings.

Update firmware: Ensure that both your printer and Linksys router have the latest firmware updates installed. Firmware updates often address compatibility issues and provide bug fixes. Visit the HP website to download and install any available updates.

Connect via alternate method: If WPS continues to be problematic, try connecting your printer to the Linksys router using an alternative method, such as manually entering the Wi-Fi network credentials (SSID and password) on the printer's control panel.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support