CAN NOT CONNECT TO WIFI

[Neece1]

Until a few days ago I was able to connect to wifi and print from my computer and mobile. Now I have no wifi connection on the printer and when I try to manually enter my wifi information it says not found. I have tried entering the IP address and that does not work. I am at a lost as to what to do next.

[Max3Aj]

@Neece1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're having trouble reconnecting your to Wi-Fi after it was previously working. Let's walk through some steps to get your printer back online.

Restart Devices

Start with a basic reset:

1. Turn off your printer.
2. Unplug your wireless router for 30 seconds, then plug it back in.
3. Once the router is fully back online, turn on your printer.

Check Wireless Settings on Printer

1. On the printer’s control panel, tap the Wi-Fi icon or go to Network Settings.
2. Tap Wireless Setup Wizard.
3. The printer will search for available networks. If your network does not appear, try moving the printer closer to the router and ensure the router is broadcasting the 2.4 GHz band.

If your network still doesn’t show up, try restarting the printer and router again. Also, ensure SSID broadcast is enabled on your router.

Restore Network Defaults

If the printer still can’t find your Wi-Fi:

1. On the printer, go to Settings > Network Settings > Restore Network Defaults.
2. After reset, go back to Wireless Setup Wizard and try connecting again.

Use HP Smart App (Recommended)

You can also reconnect using the HP Smart app:

1. Download or open the HP Smart app. HP Smart
2. Tap + Add Printer and follow the on-screen steps to connect the printer to Wi-Fi.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support