CAN'T PRINT DOCUMENTS

[CG92651]

I can't print out documents because I apparently can't get connected to my wireless wifi network. am trying to use printer thru my android phone. Have installed HP software and plugin, but still no luck. was able to print out a couple documents, but not now. can anyone help? 

[TEJ1602 · Accepted solution]

@CG92651, Welcome to HP Support Community!

Follow the steps below-

• Turn off or move nearby devices: Other wireless printers and devices that emit radio signals, such as microwaves and cordless telephones, can interfere with setup. Turn them off or move them farther away from your printer.

• Check the router band setting: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

• Restart the printer and the mobile device: Restarting the printer and mobile device can clear possible error conditions.

• Restart the router: If you are experiencing a slow or intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.

• Move the printer and router closer together: Move the printer closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.

• Confirm the printer connection and network name: On your printer, make sure the wireless feature is on, and the printer is connected to the same network as your mobile device.

  Some printers have a Wireless icon and a blue light on the printer control panel. Make sure this light is on and not blinking.

• Turn on Bluetooth on your mobile device: Go to wireless settings on your mobile device, and make sure Bluetooth is on or enabled.

Try using the HP Smart App. Refer to the document HP Printers - Install and Use the HP Smart App for help.

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CG92651]

Thanks, TEJ1602, really appreciate your suggestion! Sorry for delay in replying, been busy.

CG92651

[SofiaML]

Hi community!

The information in the following video may also help:

SofiaML
HP Support Community