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- HP Community
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- Printer Wireless, Networking & Internet
- CM1415fnw printer cannot verify WPA password on new router/m...

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07-21-2023 10:11 AM
Centurylink installed a new DSL modem/router and now my printer LaserJet Pro CM1415cfw will not verify the WPA security passphrase. I found a similar online question from someone else in 2019 and they were unable to solve it. I followed the same suggestion to reset factory settings and then download firmware but I still have the same result. The wireless network report has 2 critical messages:
1. Your wireless router requires a WPA seurity passphrase. The passphrase configured on your HPprinter does not match exactly...(I typed it a dozen times...it does match... All other equipment in the home is connected.)
2. The WPA authentication method on your HP printer has been changed from the default setting. This may cause problems when connecting to your wireless network. The configuration below says the router uses wpa2-psk. The modem says wpa2-personal. I think those are the same thing.
07-24-2023 01:37 AM
Hi @StephMN1,
Welcome to the HP Support Community.
I'd like to help!
You have certainly done a great job performing all the required troubleshooting steps. This might require one on one interaction to fix the issue.
I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Nal_NR-Moderator
I am an HP Employee