Can a HPEnvy 6030e be connected to 5 ghz?

[Brian775]

I use the printer infrequently via iPad and win 10 laptops, it is invariably offline. The printer according to HP smart states initially unavailable, (Win 10 states printer offline) Smart then changes the status to asleep and being security monitored. At this stage I am able to print from notes and adobe (iPad). At other times it displays an ipps:printer, and the 6030e is not available. Switch router off and on makes it available, full power off the printer makes it available. Currently connected to 2.8 ghz, rest of the devices are on 5 ghz. Is this the cause of my problem ?

[Dragon-Fur]

@Brian775 

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If yes, you might have additional support options.

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OK - Continuing...

Dual Band

The printer can connect to either 2.4GHz or 5GHz - not at the same time.

Product Specifications for the HP ENVY 6032e All-in-One Printer (2K4U8B)

Section Connectivity

Ports	1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11ac (dual band)
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n

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Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Note >> This printer supports the Original EWS format

Example - EWS - IPv4 configuration

EWS_9025_Network_IPv4_Configuration_4

and

EWS_9025_Network_Wireless_IPv4_Advanced_2

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This section FYI Only >>

For those reading who have a printer that supports new format EWS

Example “New” EWS format (Select new printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Sample - New Format EWS - IPv4

EWS_9125_Network_Wi-Fi_IP_Config_IPv4_1

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Reference

User Guide

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6032e All-in-One Printer  

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[BeemerBiker]

deleted as answered by @Dragon-Fur 

[Brian775]

Many thanks for your very detailed response. I have changed the SSID at 2.8 ghz and the printer has assumed theSSID on 5ghz. Waiting to see if this  resolves the issue of other devices failing to see the printer/ printer going offline.

[Dragon-Fur · Accepted solution]

@Brian775 

You are welcome.

Yes,

Connecting the printer to the SSID named network for the frequency you want to use generally helps keep the printer on the right network.

Have a good weekend.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"