cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
72
Flag Post

Can not connect to any SSID but my own and router is completely operational

HP Recommended
HP Officejet Pro 8630
Microsoft Windows 10 (64-bit)

I am not new to setting up wireless printers and router configurations. I am Cisco Certified Network Administrator so I know my settings are right. Here is the issue: Two nights ago my internet went out for about 2 seconds. It did this three times in about 1 minute. (Think corrupted or blown network adapter settings). The blue light for wireless connection on the printer (HP Officejet Pro 8630) started blinking. I have since gone through every possible troubleshooting method possible including, making sure there was no MAC filtering, resetting the router back to factory defaults, tried registering through both the push button WPA connection and the client WPS pin entry. The router acknowledges the printer's MAC address in all instances, but the printer won't connect. The printer sees my SSID, type in the password and it still cannot connect. I have actually placed the router on top of the printer so distance is not a factor. When logging into the guest-side of the network, it connects. It just will not log in to the SSID I use in the home. I am left with but one theory and that is the network adapter in the printer may be corrupted. 

 

My question is: Am I missing another possible work around? The only alternative I see is to open the printer and replace the adapter (if that can be done).

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
19,255 19,213 834 890
Message 2 of 2
Flag Post
HP Recommended

@ChandersGP

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.

2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.

3. Touch OK.

4. Print the network configuration page and verify that the network settings have been reset try to connect to the network. If that fails then try out the next step.

Using the printer EWS to turn on Web Service might resolve any communication issues with the printer control panel.

  1. Print a Network Configuration Page.

    • Printers with LCD and text-based control panels: Print the page from the Wireless, Network Settings or Setup menu.

    • Printers with basic control panels (buttons only): Print the page using the button combinations on the printer control panel. For some printers, press the Wireless  and Information  buttons simultaneously, or press the Wireless and Start Copy Black  buttons at the same time.

    For detailed instructions to print a Network Configuration Page, go to HP Customer Support, type your printer model, and then search for the document to 'print a self-test page.'

  2. On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.

    NOTE: If the URL for the EWS is http://0.0.0.0, the printer is not connected to a network. Reconnect your printer to the network, and then continue troubleshooting.

    Figure : Locating the URL(s) for Embedded Web Server address

    Locating the URL(s) for Embedded Web Server address
  3. On your computer, open an Internet browser.

  4. Type the URL address for the EWS in the browser address bar, and then press Enter.

    NOTE: Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
  5. If a website security certificate displays in the Internet browser, click Continue.

    The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.

  6. On the EWS webpage, click the Web Services tab.

  7. On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation