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Locked

‎02-08-2025 01:07 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows Server 2016

Can not reconnect wireless. Display no longer shows Wireless Setup Wizard.

Category:
1 REPLY 1

‎02-13-2025 09:13 AM

HP Recommended

Hi @Bergg,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

 

Was there any change in your wireless router or service provider?

What is the status of your printer's wireless light, is it blinking or steady?

 

Do let me know the requested information so that I can assist you further.

 

 

In the meantime you may try the below suggestion:

 

Restore Wi-Fi setup mode on the printer:

 

Prepare a printer for a Wi-Fi connection by restoring Wi-Fi setup mode.

 

When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.

 

Most printers with a touchscreen: From the Wireless  or Setup  menu, select Network setup or Settings, and then select Restore Network Settings.

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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