Can only connect to my WiFi OR my printer, not both

[Redrunner7]

Since my printer shows as a network I am only able to connect to it OR my wifi network ... not both. How do i solve this?

[zoey7886]

@Redrunner7, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Connecting HP DeskJet 2620 All-in-One Printer to Both WiFi and Network! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP DeskJet 2620 All-in-One Printer is appearing as a network and you are unable to connect to both the printer and your WiFi network simultaneously, follow these steps to resolve the issue:

Ensure Proper Setup:

• Make sure the printer is properly connected to your WiFi network. You can do this directly from the control panel of the printer.
• Refer to the printer's user guide for instructions on how to connect the printer to a WiFi network.

Check Network Configuration:

• Access the printer settings and ensure it is set to use the WiFi network rather than creating its own network.

Reconfigure WiFi Connection:

• Disconnect the printer from the current network settings.
• Restart your WiFi router and the printer.
• Reconnect the printer to your WiFi network following the steps in the user guide.

Software Installation:

• Ensure you have installed the HP Photosmart software on your computer before connecting the printer via USB or WiFi.
• You can find HP Photosmart software on the HP Customer Support - Software and Driver Downloads page.

Uninstall and Reinstall Printer Software:

• If you've connected the printer to your computer via USB before installing the software, uninstall the current software:
  1. Disconnect the USB cable from the computer.
  2. Uninstall the printer software.
  3. Restart your computer.
  4. Turn off the printer, wait one minute, and then turn it back on.
  5. Reinstall the printer software, ensuring not to connect the USB cable until prompted.

Verify Printer Configuration:

• Open HP Support Assistant or use the system tools on your computer to ensure the product is set as your default printer and check if all connections are properly established.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,