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‎03-11-2022 03:14 AM - last edited on ‎03-13-2022 08:46 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9012 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I can't link my printer to the network because the printer dashboard is stuck on message 'cartridge cannot be used until printer is enrolled in HP Instant Ink'. I am enrolled but can't link the enrolment until I can link to network. Which I can't do as I can't access dashboard... It is escalated with HP but I won't hear from them till Thursday next week. Any ideas?

 

2 people had the same question
1 REPLY 1

‎03-14-2022 02:34 PM

HP Recommended

Hi @CD561,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are receiving a "cartridge cannot be used until printer is enrolled in HP Instant Ink" error.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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