Can't add printer 4222E

[peterposh]

I've added a new printer 4222e to my PC via wifi and can print with my PC  however I can't see this printer with the HP smart  app so I can't add it.

[Garp_senchau]

@peterposh, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To resolve the issue of not being able to see your HP printer in the HP Smart app, please follow these troubleshooting steps:

Re-check Network Connection:

• Ensure that both your printer and your PC are connected to the same Wi-Fi network. If they are on different networks or a guest network, the HP Smart app may not be able to detect the printer.

Ensure Printer is Compatible:

• Check if your printer model, the HP 4222e, is compatible with the HP Smart app by visiting the HP website or the printer's documentation.

Update the HP Smart App:

• Make sure that you have the latest version of the HP Smart app installed on your PC. Updating the app can sometimes resolve connectivity issues.

Restart Devices:

• Restart your printer, PC, and the Wi-Fi router. This can sometimes resolve connectivity issues.

Enable Wi-Fi Direct:

• Verify if Wi-Fi Direct is enabled on your printer. This setting can mostly be found in the printer settings menu.

Reinstall the HP Smart App:

• Uninstall and reinstall the HP Smart app on your PC. This can help clear any cache or settings that might be causing issues.

Add Printer via IP Address:

• You may try to manually add your printer using its IP address in the HP Smart app.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,