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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Mac OS X 10.6 Snow Leopard and older

I have been trying for hours to connect this printer. It printed once with just the usb cable connected to my imac but it won't print again because it needs to be connected to wifi. I have printed 2 pages using by pressing the green button and used the network key from wifi direct information on the page to put in as a password but it doesn't do anything. On the hp smart app it says to come back to the app after I do that to continue setup but then nothing happens in the app.

 

I'm stuck on the "to get started, connect to wifi" part. the blue wireless icon is also not flashing no matter how many times I've pushed it.

 

What do I do to get this to work because it is absolutely ridiculous??

4 REPLIES 4
HP Recommended

IMG_5353.PNG

 I'm stuck on this part

HP Recommended

Hi,

Make sure the printer is ready with a solid power light, press any button if it blinks to wake up the printer.

Press and hold the Wireless button until the Attention and Power lights flash and restart the printer.

 

Now check the Wireless section of your phone and you should see an HP-Setup network in the list, connect to that network and then return to the HP Smart app to connect the printer.

 

Shlomi



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HP Recommended

After connecting the printer to wireless there is a checkmark beside it but now it's saying there is no internet connection when my wifi is working fine. I come back to the app and I am still stuck in this page (screenshot below) and I cannot move past it

IMG_5353.PNG

HP Recommended

please can someone help I am desperate

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