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Common problems for Connectivity Issues
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‎08-15-2024 12:18 PM

HP Recommended

I got a new router from Xfinity and had to reset my network. Now my HP OfficeJetPro 9010 won't connect. Help, please.

2 REPLIES 2

‎08-15-2024 12:33 PM

HP Recommended

Thanks to a third-party YouTube video, I figured it out. I wish HP had support materials as clear and easy to follow as some of this independently produced content!

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‎08-15-2024 12:38 PM - edited ‎08-15-2024 12:42 PM

HP Recommended

General help for new modem but skip down to specifics for your printer
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.

 

Reset the printer using the front panel

WiFi setup video
https://www.youtube.com/watch?v=E67gd2r79go

Full feature SCAN software April 2024

WifI direct setup is described on page 38 of the  Users Manual

Use WiFi direct if you do not have a modem or do not want to give anyone your WiFi password but you want them to print on your printer.


Full feature DRIVER software April 2022

DeskJet Reference

OCR software and firmware is also available here

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

Thank you for using HP products and posting to the community.
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