Can’t connect from my iPhone to my printer

[Michelle19661]

We got a new modem and router and have reconnected all our devices to the wifi but we can’t get our iPhones connected to our printer 

[Rainbow23]

Hi @Michelle19661,

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

I see that you are facing issues with connecting your HP All-In-One Printer to your wi-fi network after changing the modem.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

Step 1: Restore the printer to its network defaults.
Press and hold the Wireless button and the Cancel button (X) from the printer control panel together for three seconds

Step 2: Connect the printer to the device using the HP Smart app:

1. Uninstall HP Smart App if it is installed. Go to https://123.hp.com/us/en/ from a browser on your phone or computer and install the HP Smart app.

2. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of your wireless network. 

3. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.) 

NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 

4. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode. When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating. 

5. Open the HP Smart app, and then do one of the following: 

- iOS/Android: On the home screen, tap the Plus icon (+) and then select the printer. If the printer is not in the list, tap Add Printer. Follow the onscreen instructions to add the printer to your network. 

You may also refer to this document link https://support.hp.com/nz-en/document/ish_1736500-1626554-16

Let me know if this helps and have a good day.

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