Can't connect my HP envy 6455e to a new wifi network

[leel00]

Hi! 

I just moved and I can't connect my HP Envy printer to my wifi network. I've tried the help info - pressed the small button on the back and the purple light is on and moving , wifi light is blinking - I go to the HP Smart app on my phone and the printer shows up as offline. I go to add a new printer, but the HP-Setup never shows up in my wifi settings. I turned off the printer, computer, phone and restarted my router  - same results. The only thing I know to do is to buy a printer cable to directly connect it to my computer and see if that will allow me to set it up on my network. Any suggestions? What am I missing? 

thanks!

Steph

[Irfan_06 · Accepted solution]

Hi @leel00,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network again as the service provider was changed.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support