Can’t connect printer to new Quantum fiber internet

[wi11y13]

I just had Quantum fiber installed. I have Officejet Pro 8620. It will not connect to internet. All other devices have connected. Error printout talked about MAC address filtering. 

[BeemerBiker]

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

You may need to reset the printer: video here

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.
3. Touch OK.
4. Print the network configuration page and verify that the network settings have been reset.

Wi-Fi setup to router: video here at 8;40 for Wi-Fi


For Wi-Fi direct setup click here.
This is useful if there is no modem or you want to avoid using the modem / router.


Simple push button or WPS setup is described 56 seconds into this video. This is the push button connect where you do not need a password.


Full feature software 8620 May 2022


Printer Reference 8620e, and User Manual

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated for routers.