Can’t connect printer to new wifi

[Lucy103]

I have a deskjet 2632, it was connected to WiFi and printing fine. I now have a new WiFi provider but can’t seem to swap the printer over. It’s still connected to the old one and I don’t know how to make it swap!

When I try to set it up as a new printer through hp smart app, the app can’t find the printer?! 
The printer doesn’t have a screen where you can access settings so it all has to be done via app

[VikramTheGreat]

Hi @Lucy103,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To fix the issue with your HP DeskJet 2632 not connecting to your new Wi-Fi network, you’ll need to reset the printer’s network settings and then set it up again via the HP Smart app. Follow these steps carefully:

Step 1: Restore Network Settings on the Printer

This puts the printer back into Wi-Fi setup mode so the HP Smart app can find it.

👉 To Restore Network Settings:

1. Turn on the printer.
2. Press and hold the Wireless button (📶) and the Cancel button (❌) together for 5 seconds, then release.
3. The Power light will blink, and the Wireless light will start blinking — this means it’s ready for setup.

Step 2: Reinstall the HP Smart App

Sometimes cached settings cause connection issues.

1. On your phone or computer, uninstall the HP Smart app.
2. Restart your device.
3. Reinstall HP Smart from HP Smart - Free download and install on Windows | Microsoft Store.
4. Open the app and sign in or create an HP account if prompted.

Step 3: Add the Printer Again

Make sure your phone is connected to the new Wi-Fi network (2.4GHz only — this model doesn’t support 5GHz).

1. Open HP Smart.
2. Tap “+ Add Printer” or “Set Up a New Printer.”
3. The app should detect the DeskJet 2632 (look for something like HP-Setup-2632).
4. Follow the prompts to connect the printer to your new Wi-Fi.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support