Can't connect to Network

[Kells13]

My printer will not connect to the network. I've tried the wizard and the buttons on my printer and router. My printer was out of warranty 4/2022. The drivers are up-to-date. Pressing the "i" for 3 seconds to wait for all lights to light up then press it again to print out directions on how to connect to network does nothing. It does the same as if I were to only tap it. I pay money monthly so I'm mad that they won't let me talk to customer service.

[Dragon-Fur]

@Kells13 

Welcome to the HP Community --

I am sorry you are mad.

If you are subscribed to Instant Ink, you can contact Instant Ink Support.

I don't know whether Instant Ink Support can help with your printer connection to your network but you can certainly ask.

Contact HP Instant Ink Support during business days and hours available in your region.

If you are subscribed to a SmartFriend contract, use the information to contact SmartFriend.

SMARTFRIEND SERVICES

 Out-of-Warranty Supports – Purchase Options

Open the SmartFriend Data Sheet - Contact Information 

Scroll down to section “Service by Region” and check for the contact options in your region / location.

=======================================================

Ideas to add to your checklist...

If not done,

Restart Everything, including the router that controls your network

Next,

Reset your printer to it's wireless defaults

Video...

 HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer: Reset Wireless to defaults

Next,

Things to know...

Your printer connects to either 5GHz or 2.4GHz Wireless - but not at the same time.

 Connect the printer to the SSID named network on the frequency / band you want it to use.

Reference:

 Product Specifications for the HP ENVY Pro 6455 All-in-One Printer (5SE45A)

Connectivity

Ports	1 Hi-Speed USB 2.0; 1 Wi-Fi 802.11ac (dual band)
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Dual Band Network - Considerations

Reminders 

Some printers, particularly older models, only support 2.4GHz

Some printers support both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz frequency, try 2.4GHz.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Next, Video

 HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455: How to connect to 5GHz wireless network

Consider using this ...

If you printer is on the network,

Use the Embedded Web Server (EWS) to view / adjust / configure your printer.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Open your favorite browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Example - EWS - Network > Wireless > IPv4

EWS_9025_Network_IPv4_Configuration_3

References / Resources

Good Information here:

 HP - Wireless Printing Center > Common Questions > Wireless Connection Issues

AND

 HP - Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

 HP - Wireless Printing Center > Common Questions > Printer no longer works on network

HP DeskJet, ENVY 6000, 6400 Printers - Printing Self-Test Pages

 Wireless Network Test Results Preparation:

 If Wireless is off (not steady blue or purple) > First switch on Wireless (bottom button on back of printer)

User Guide - HP ENVY Pro 6400 All-in-One series

Page 110

On the Page:

Instructions for Network Defaults

and

Instructions for Factory Reset >>

Important >> Factory Reset will break your connection to Instant Ink if subscribed. 

Contact Instant Ink Support before using.

 HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

June 2023 -- NOTE – Some links in the document might be outdated

Updated calls here:

E1 or E2 error code > HP Printers - Paper Mismatch error (Windows, Mac)

E3 error code > HP Printers - Carriage jam or E3 error

E4 error code > HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

Restore Network Defaults / Install / Connect – InkJet and Laser printers

HP printer setup (Wi-Fi network)

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Pro 6455 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"