• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 2710e All-in-One Printer
iOS

Hello! I bought this printer a few months ago and it is still under warranty, I installed the HP Smart app, set the printer up and tried printing, but it didn't work. I tried to print from my phone and connect to it, it says that I am connected and that the printer is ready to receive documents, but when I try to print a photo, document or printable on the HP Smart app it makes me choose the paper type and size, and after I press continue and I choose the printer it doesn't allow me to press the "print" button, please help me urgently, I started school and I cannot use my printer which i desperately need to print my projects, and other important papers! 😥

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.