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‎07-01-2024 01:44 PM

HP Recommended
Product: HP Neverstop Laser MFP 1202w

Trying to connect printer to new wifi network & pw. Followed online instructions and get “Er 61,” but find NO online support for it.   I cannot change/connect to print. Printer only 2.5 yrs old.

Category:
1 REPLY 1

‎07-03-2024 04:30 AM

HP Recommended

Hi @Cedars303,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

What is the current version of your iOS? Click here and update firmware if available. 

 

Perform the steps from this document and see if that helps. 

 

You may also refer to the document below for further assistance. 

Troubleshoot a Wi-Fi connection to an HP printer

Restore Wi-Fi setup mode on your HP printer


Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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