Can't connect to the server and no longer printing

[ETB2]

My HP Office jet pro 9018 suddenly stopped printing. I've spent HOURS trying to remedy the problem. Tried a factory reset. Tried reinstalling. Tried reloading drivers. I've used HP virtual assistant. It's a mess

[Raj_05]

Hi @ETB2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the trouble with your HP OfficeJet Pro 9018. Since you've already tried a factory reset, reinstalling, and reloading drivers, let's try a few other steps to troubleshoot the connection and printing issues.

Check Network Connection:

• Make sure your printer is connected to the same network as your computer.
• You can check the printer’s IP address from the printer’s control panel (Settings > Network > View IP Address).
• Ensure the IP address is accessible from your PC by pinging it through Command Prompt (on Windows) or Terminal (on Mac).

Reinstall Printer as a Local Printer:

• Sometimes, reinstalling as a Local Printer can bypass network issues.
• On Windows:
  • Go to Control Panel > Devices and Printers > Add a Printer.
  • Choose The printer I want isn't listed > Add a local printer.
  • Select the correct port and follow the on-screen instructions.
• On Mac:
  • Go to System Preferences > Printers & Scanners.
  • Click the "+" button and select your printer.

Check for Firmware Update:

• Some issues may be fixed with the latest firmware. Go to your printer's control panel, navigate to Settings > Printer Maintenance > Update the printer and follow the prompts.

Clear Print Queue:

• On Windows:
  • Go to Control Panel > Devices and Printers, right-click the printer, and select See what's printing. Clear any stuck jobs.
• On Mac:
  • Go to System Preferences > Printers & Scanners, select your printer, and open the print queue to cancel stuck jobs.

Reset the Network Settings (again):

• Sometimes, doing a reset on just the network settings can help without doing a full factory reset.
  • On the printer’s control panel, go to Settings > Network > Restore Network Defaults.
  • Then, reconnect to Wi-Fi.

I hope this helps.

Take care and have a good day.

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Raj_05

HP Support