Can’t connect to wifi

[Bunyan244]

My printer won’t connect to the wifi

[A_Gayathri]

Hi @Bunyan244 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet 2810e printer is having trouble connecting to WiFi, try these steps to troubleshoot the issue:
 

Restart Devices: Turn off your printer, router, and computer. Wait about 30 seconds, then turn them back on.

Move Closer to the Router: Make sure the printer is within 6-8 feet of the WiFi router to get a strong signal.
 

Use HP Smart App for Setup: HP printer setup (Wi-Fi network)

• Download and open the HP Smart app on your smartphone or computer.
• Select "Set up a new printer" and follow the prompts to connect the printer to your WiFi.
• Make sure Bluetooth is enabled on your device for the setup, as it may be needed.

Confirm Printer Network Settings:

• If prompted, press and hold the printer’s Wi-Fi button (usually indicated by a small WiFi icon or light) until it blinks.
• Then press the WPS button on your router within two minutes. This will attempt to pair the printer to your network using Wi-Fi Protected Setup (WPS).

Update Router Settings (If Needed): HP printers - Wi-Fi connection is lost after router or network settings change

• Ensure your WiFi network is set to the 2.4 GHz band, as some HP DeskJet printers don’t support 5 GHz networks.
• Verify that your network is using WPA or WPA2 security (open networks or WEP security may not work with all printers).

Reset Network Settings on Printer:

• To reset, press and hold the Wi-Fi button and the Cancel button on the printer until the Wi-Fi light blinks. Then try the setup again through the HP Smart app.

Check for Firmware Updates: Use the HP Smart app or visit the HP support website to see if there’s a firmware update for your printer. Update the firmware on an HP printer

Temporary Firewall/Antivirus Disable: Sometimes, security software on your computer can block the setup process. Try temporarily disabling it and see if that helps connect the printer.
 

Refer to this document: HP DeskJet 2810e All-in-One Printer User manual 

Connect an HP printer using Wi-Fi Protected Setup (WPS)
HP printer setup (Wi-Fi network)

Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

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