• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Officejet 4620 e-All-in-One Printer
Microsoft Windows 11

Hello,

I recently changed a router from an old one to new one, but I can't connect a printer to new router (Linksys) via WPS.

There was no issue when I used the old router. I already contacted the router customer service team, but there was not issue related to the router. Other devices, ex) laptops, tablets, phones, are well connected to the router.

I tried the WPS connection (Push button and pin code) and also changing the USB connection to the wireless.

However, those methods didn't work. For WPS, I got the WPS error message on the printer screen. For changing the USB connection to the wireless connection, a HP system says a wireless passcode is incorrect even I put a correct passcode.

Anyone has the same issue or solution for this?

1 REPLY 1
HP Recommended

Anyone can help this issue? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.