Can't get HP Photosmart printer to connect to a new wi-fi network

[AZStuart]

I recently changed Internet providers and got a new Cable modem with a new wifi name. I am unable to get my printer to connect to the new network, but the old one has not yet been disconnected and the printer will connect to it.

The issue seems to be that the printer won't accept the DHCP address from the new cable modem, but does still accept one from the old one.

I have tried to manually enter an IP address, but I can't see the printer on the new network.

Any suggestions would be appreciated.

[Betty0610]

@AZStuart

Welcome to the HP Support Community.

Let's restore the network settings on the Printer: 1. Press Setup. 2. Press the down arrow button until Network is highlighted, and then press OK. 3. Press the down arrow button until Restore Network Defaults is highlighted, and then press OK. 4. Press OK to confirm that you want to restore the network defaults.

Once done, connect the Printer to the new Wi-Fi: Press Setup. Press the down arrow button until Network is highlighted, and then press OK. Press the down arrow button to highlight Wireless Setup Wizard, and then press OK. This runs the Wireless Setup Wizard.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[AZStuart]

Hi Betty,

I tried all of the things you suggested, but still no luck.

Any other ideas?

AZStuart

[AZStuart]

@Betty0610

I have tried what you suggested, but I still can't get it to work with the new WiFi network.

Do you have any other thoughts?

Thank you!

AZStuart

[Betty0610]

Are the other devices working with the new Wi-Fi?