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Locked

‎02-26-2021 03:25 PM

HP Recommended
Product: ENVY 6052
Operating System: Microsoft Windows 10 (64-bit)

My computer is seeing the printer, but the printer shows offline and will not print.

Category:
6 people had the same question
1 REPLY 1

‎03-01-2021 07:46 AM

HP Recommended

@LTnPlano, Welcome to the HP Support Community!

 

I understand you are not able to print from your computer. Let us try these steps:

 

Restart the wireless router, the printer, and the PC

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

If the issue persists, restore the network settings on the printer and reconnect using the WPS method as shown in this document - Connect to a Wireless HP Printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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