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‎01-01-2022 08:37 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 11

Hi-

I am trying to connect my printer to my wifi, but it keeps saying that it failed.  I am very new to most everything electronic, so I could really use some help! Thank you

Category:
1 person had the same question
1 REPLY 1

‎01-05-2022 02:29 PM

HP Recommended

@LynneB71

 

Welcome to the HP Support Community.

 

Let's reset the network settings:

 

To restore the printer to the original network settings 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

 

Once done, connect it back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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