Can't get printer to work after switching to fibre broadband

[V12Vanquish]

Hi. I'm hoping someone can help me. We upgraded to fibre broadband this week and since then I can't get anything to print from my printer, an HP 2630.

I've run the diagnostics, but they say it's offline or asleep. The HP Smart app said it couldn't find the printer. When I unplugged the USB and ran the diagnostic again, it said it was fixed. I printed a test page OK, but then when I tried to print again it didn't work. I ran the diagnostic again and it said it couldn't find the printer. The other troubleshooter just said the printer was offline.

I did get a message at one point through the HP Smart app (I think) that said that the printer was for 2.6 GHz connections (or it might have said 2.4 GHz) and our connection was 5 GHz. But then I think it should still work if connected by a USB lead?

Can anyone give any advice on how to fix this? Thanks

[Irfan_06]

Hi @V12Vanquish,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, please follow the steps below to connect your printer to the network again as the service provider or router was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[V12Vanquish]

Hi. Thanks for your reply.

I went through the steps and the HP Smart app seemed to find the printer this time. It printed the page I wanted but then went back to saying the printer was offline again.

[Irfan_06 · Accepted solution]

Hi @V12Vanquish,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[V12Vanquish]

Yay, it worked!

Thanks for your help. The thing that fixed it was switching the computer from a public to a private network. 

Thanks again.

[Irfan_06]

Hi @V12Vanquish,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support