Can’t pick printer

[Breyasmommy]

When I want to print something it asks me to pick a printer but it brings something else up Like a website and it won’t print 

[Sneha_01]

Hi @Breyasmommy 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your device is asking you to pick a printer but is displaying something unrelated (like a website) and won't print, here are some troubleshooting steps to resolve the issue:

1. Check Default Printer Settings

• Windows:
  • Go to Settings > Devices > Printers & Scanners.
  • Make sure your preferred printer is set as the default. You can do this by selecting the printer and clicking on Manage, then Set as Default.
• Mac:
  • Go to System Preferences > Printers & Scanners.
  • Select your printer and make sure it's set as the default printer.

2. Update or Reinstall Printer Drivers

• Visit the HP  website to download and install the latest drivers for your printer. Outdated or corrupted drivers can cause issues.

3. Remove Unwanted Printers

• If you see other devices listed that you don’t use (like virtual printers or old devices), consider removing them to avoid confusion:
  • In Printers & Scanners, select the unwanted printer and click Remove Device.

4. Restart Print Spooler

• Windows:
  • Press Windows + R, type services.msc, and hit Enter.
  • Find Print Spooler, right-click it, and select Restart.

5. Check for Multiple Print Jobs

• Sometimes, if there are multiple print jobs in the queue, it can cause issues. Go to your printer's queue and clear any stalled jobs.

6. Try Printing from Another Application

• If you’re trying to print from a specific application and it’s not working, try printing from a different application to see if the issue persists.

7. Use the HP Smart App (if applicable)

• If you have an HP printer, use the HP Smart app to manage your printer and print documents. This app can help simplify the printing process.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support