Can’t print and all connections are goid

[Wandagaudon]

I can’t print and all connections are good. Printer comes up on my phone but don’t print

[Hawks_Eye]

Hi @Wandagaudon,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post. I will be delighted to assist you here.

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did this occur after a Software update? 

Was there any change in your wireless router or service provider?

What is the status of your printer's wireless light, is it blinking or steady?

In the meantime please try the below suggestion:

POWER RESET 

Press the Power button to turn on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Note: Please connect the printer directly to a wall outlet.

If the printer does not turn on by itself, press the Power button to turn it on.

Print Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. 

Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 

When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Link: https://support.hp.com/in-en/help/printscandoctor
 

Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406