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Common problems for Connectivity Issues
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‎07-26-2025 02:01 PM

HP Recommended
Product: HP OfficeJet Pro 9129e All-in-One Printer
Operating System: Microsoft Windows 11

I haven't been able to print a scrap of paper for about a week. At first, the printer screen said it was a connectivity issue. 

My Wi-Fi is among the best available, and I pay a premium for it. After I checked everything, I got a message telling me that it is in fact an "unknown network configuration issue" with an error code. I called HP support for the third time only to ask if the problem was an HP issue, a Windows issue, or my ISP. The gentleman said to call Verizon, and they said there was nothing wrong as far as they could see and to contact Microsoft, who said it was an HP problem. 


So now I have a printer that doesn't print, one for which I am paying monthly, and NOBODY is taking responsibility. I did as much troubleshooting as possible, i.e., updating drivers and software, running diagnostic tests, etc. The kicker is that I am advised to log into my HP account and use a remote printer—WHAT??! 

I am desperate and would greatly appreciate any guidance, suggestions, and thoughts. Thank you very much in advance. 

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