Can't reset my hp smart password

[Ashleyv03]

I bought a new printer for school and have been trying to log into my hpsmart account the last 2 days. I made the account with my same email a couple of years back and can't remember the password. When I click reset password it says an email was sent to my email with a six digit code I have input into the following page but I am receiving no emails no matter how many times I try. Is there a way I can get my account deleted and remake it. Also, my account is not linked to a phone number so I cannot do it that way either.

[Sneha_01]

Hi @Ashleyv03,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble resetting your HP Smart account password and not receiving the reset email. Here are some steps you can take to resolve the issue:

1. Check Spam/Junk Folder

• Make sure to check your spam or junk email folder. Sometimes reset emails can be mistakenly filtered out of your inbox.

2. Verify Email Address

• Double-check that you’re looking at the correct email account where the reset email should be sent. Ensure there are no typos in the email address used for resetting the password.

3. Add HP to Safe Senders List

• Add HP’s email address to your safe senders or whitelist to ensure that future emails are not blocked.

4. Try a Different Browser or Device

• Sometimes, issues with accessing email or the HP Smart website can be browser-related. Try using a different web browser or device to perform the password reset.

6. Check for Account Recovery Options

• If HP provides any alternative recovery methods (like answering security questions), make sure to use those if available.

7. Create a New Account

• If all else fails and you cannot get the reset email, consider creating a new HP Smart account with a different email address. You may need to use a new email address if you can’t resolve the issue with your current one.

Steps to Create a New Account:

1. Go to the HP Smart website.
2. Sign up for a new account using a different email address.
3. Set up your new account and connect your new printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support