Can't scan from printer-Often says it's offline when it's not.

[lfsmith500]

Getting messages on printer indicating it's not connected to my wireless...but it is.  Print and Scan dr can't see my printer.  What should I do?

[Kuroi_Kenshi]

Hi @lfsmith500,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Your Printer, Router, and Computer:

• Turn off your printer, unplug your router, and restart your computer.
• Wait for about 30 seconds and then plug in the router and turn on your printer.

Check Your Printer’s Network Connection:

• Make sure your printer is connected to the correct wireless network.
• On the printer control panel, go to Setup > Network Setup or Wi-Fi Settings > Wireless Settings.
• Select Wireless Setup Wizard, and follow the prompts to reconnect your printer to the network.

Run the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor.
• The tool will detect and attempt to fix connectivity issues. Follow the on-screen instructions.

Check Wireless Network Settings:

• Ensure your wireless router is functioning correctly and that your network is not experiencing any issues.
• Make sure no other devices are blocking the signal between your printer and the router.

Check Printer Settings:

• On the printer control panel, ensure that Wireless Direct is turned off.
• Go to Setup > Network Setup > Wireless Settings and confirm that Wireless Direct is not enabled.

Update Printer Firmware:

• Ensure your printer firmware is up to date.
• Visit the HP Support website, enter your printer model, and check for any available firmware updates.

Assign a Static IP Address:

• Sometimes assigning a static IP address to the printer can resolve connectivity issues.
• On the printer control panel, go to Setup > Network Setup > Advanced Settings > IP Settings. Choose Manual and enter a static IP address based on your network's IP range.

Router Settings:

• Ensure your router’s firmware is up to date.
• Check the router settings and ensure it's not limiting the number of devices connected.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,