Can’t setup printer no purple light

[Ellie1903]

I have just bought a new hp envy 6032e printer and immediately it is giving me problems setting it up. The first step was plug in and wait for the purple light yet there is no purple light it is just yellow. This is very frustrating. Please can you help. 

[A_Gayathri]

Hi @Ellie1903 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing difficulties setting up your HP Envy 6032e printer. 

Let's troubleshoot the issue together:

• Check Power Connection: Ensure that the power cord is securely plugged into both the printer and the power outlet.
• Power Cycle: Try turning off the printer by unplugging it from the power source, waiting for a few minutes, and then plugging it back in. Sometimes, this can reset the printer and resolve any temporary issues.
• Verify Outlet: Ensure that the power outlet is functional by plugging in another device.
• Check for Packaging Materials: Make sure that all packaging materials, such as tapes and plastic pieces, have been removed from the printer. Sometimes, these materials can obstruct sensors or moving parts, causing the printer not to function properly.
• Inspect Ink Cartridges: If you've already installed ink cartridges, double-check to see if they are properly seated and installed according to the instructions provided with the printer.
• User Manual: Refer to the user manual or setup guide provided with the printer for specific troubleshooting steps related to setup and initialization.

Refer to this document: HP ENVY 6032e All-in-One Printer user manual

Printer setup guide for HP ENVY 6032e All-in-One Printer 

I hope this helps. 

Take care and have a good day.

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