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‎09-15-2025 12:36 PM

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: Microsoft Windows 11

I can wirelessly print to my HP Smart Tank 7602 which is about 18' from my HP laptop. My wife, sitting next to me with an HP laptop, cannot. We have compared settings and cannot find a difference. Any suggestions?

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1 REPLY 1

‎09-18-2025 02:55 AM

HP Recommended

Hi there @HUGHSON, and welcome to HP Support Community!

 

Thank you for reaching out with your concern. I'm glad to assist you today.

If your HP Smart Tank 7602 prints wirelessly from your laptop but not from your wife's HP laptop (even though both are nearby), here are some steps to help troubleshoot and resolve the issue:

Confirm Printer is on the Same Network

  • On your wife's laptop, open a browser and visit: http://192.168.x.x (replace with your printer’s IP address).
  • If the page doesn’t load, her laptop may be on a different Wi-Fi band (e.g., 5GHz vs 2.4GHz).
  • Ensure both laptops and the printer are connected to the same Wi-Fi network and band.

Install/Reinstall HP Smart App

  • Download the latest version of the HP Smart app from the Microsoft Store or HP Smart
  • Open the app and click “Add Printer”. Follow the prompts to connect to the HP Smart Tank 7602.

Check Windows Printer Settings

  • Go to Settings > Bluetooth & devices > Printers & scanners.
  • If the printer is listed, click it and select “Remove”.
  • Then click “Add a printer or scanner” and wait for Windows to detect the printer.
  • If it doesn’t show up, click “The printer that I want isn’t listed” and manually add it using its IP address.

Check Firewall or Antivirus Settings

  • Sometimes, third-party antivirus or firewall software can block printer communication.
  • Temporarily disable it and try printing again.

Update Printer Firmware

Additional Tips

  • If your wife’s laptop is using a VPN, disconnect it before printing.
  • Try printing a test page from Word or Notepad to rule out app-specific issues.

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

 

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

 

Best regards,

Max3Aj

HP Support

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