Cancelled Instant Ink and now printer won't print

[Jaymackka]

Hi guys.

Until recently, I had an instant ink subscription however decided that it wasn't worth the money so ended up cancelling it. After it was cancelled, my printer stopped working!

The printer shows a solid blue wifi symbol however when I try and print anything, it says that the printer is offline.

I have tried all the trouble shooting, I have contacted HP and am waiting for a call back however I need to use the printer as I have work to do and am very behind.

Thinking that it might be a problem with the actual printer,  I have  now replaced (stupidly with another HP) and low and behold, EXACTLY the same issue... (have completed the set up, tells me it's online, shows me the solid blue light, press print, then tells me it's offline)

Can someone please help...? Thank you.

[Dragon-Fur]

@Jaymackka 

Welcome to the HP Community --

I think I am missing something besides the obvious (we do not know the printer model(s)).

True - When you cancel your subscription to Instant Ink, you must remove and replace all the Instant Ink cartridges with a set of purchased HP ink cartridges.

Instant Ink cartridges include all ink cartridges made part of the service AND the Instant Ink cartridges sent to you.

What?

Instant Ink cartridges, also called subscription cartridges, only work as part of an active Instant Ink subscription.

What?!

We don't make the rules -- we can provide information on what might happen and how to contact Instant Ink Support to sort any remaining issues after canceling your service.  Instant Ink Information is provided later in the message.

=======================================================

What else?

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

===============================

Instant Ink - Information

From the Support Website  Get HP Instant Ink Support

How Instant Ink works

and

++++++++++++++++++++++++

Instant Ink Support Website

  Get HP Instant Ink Support

Change Country / Region as needed

Scroll down to find phone contact information

Read to understand the Instant Ink cancellation / termination process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

Cancel your account

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

HP Instant Ink - Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

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