Cannot Obtain Printer Details - HP SMART TANK 750

[ishtee_]

I have a Smart Tank 750 Printer and I keep on getting a "Cannot Obtain Printer Details" however, the wifi button on the printer is solid blue. I can't seem to finish setting it up in the app. Please help!

[A_Gayathri]

Hi @Ishtee,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP SMART TANK 750getting error and wifi showing a solid blue light, indicating that it's connected to the Wi-Fi network, but it won't print from your computer, you can try the following troubleshooting steps to resolve the issue.

1. Check Printer Connection:
• Make sure that your computer and the printer are connected to the same Wi-Fi network. If they are on different networks, your computer won't be able to communicate with the printer.
2. Restart Your Computer:
• Sometimes, a simple computer restart can resolve connectivity issues.
3. Restart the Printer:
• Turn off the printer, unplug it from the power source, wait for a few seconds, and then plug it back in and turn it on. This can help refresh the printer's network connection.
4. Update Printer Software and Drivers:
• Ensure that you have the latest printer software and drivers installed on your computer. You can usually find the latest software and drivers on the HP website. Download and install them if necessary.
5. Check Print Queue:
• Check if there are any pending print jobs in your computer's print queue. If there are, cancel them and try printing again.
6. Reinstall the Printer:
• Remove the printer from your computer and then reinstall it. You can do this by going to your computer's "Devices and Printers" or "Printers & Scanners" settings, deleting the existing printer, and then adding it again.
7. Firewall and Security Software:
• Ensure that your computer's firewall or security software is not blocking the communication with the printer. You may need to configure your firewall settings to allow the printer to communicate.
8. Check for IP Address Conflicts:
• It's possible that there is an IP address conflict on your network. Ensure that the printer is assigned a unique IP address and that there are no conflicting IP addresses on your network.
9. Reset Network Settings:
• On the printer, you can reset the network settings to the default. Refer to your printer's manual for instructions on how to do this. After resetting, reconnect the printer to your Wi-Fi network.
10. Use HP Smart App:
• If you can print from your mobile phone but not your computer, you can use the HP Smart app on your mobile device to print from your computer. This app allows you to manage your printer and print from various devices.

By following these steps, you should be able to diagnose and potentially resolve the issue with your HP SMART TANK 750.

Refer this document.  Troubleshoot a Wi-Fi connection to an HP printer

HP printer setup (HP Smart app)

I hope this helps.

Take care and have a good day.

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