Cannot access HP OfficeJet Pro 6978 All-in-One EWS (Embedded Web Server

[daveg226]

This is an HP issue with the printers embedded Web Server and the browser used to connect to the printer using its IP address.

To produce the issue, I use the Edge browser and type in my printers IP like 192.168.0.50.

The Embedded Web Server page displays, and I can access many of the selections. I select WEB SERVICES, Settings, Proxy Settings.

The pop-up from HP's Printer software shows:  "Redirecting to Secure Page".  You are being redirected to a secure HTTPS-enabled version of this page.

I click on OK.  I cannot access the page, Edge displays "Can't connect securely to this page".  The only option is to "Go back to the last page".

I am currently using the option in Edge to run in IE mode with the IP address in the allowed sites. 

If I open in Microsoft Edge mode, the message changes slightly to say, "The connection for this site is not secure".  

192.168.0.50 uses an unsupported protocol.  ERR_SSL_Version_or_cipher_mismatch       The client and server don't support a common SSL protocol version or cipher suite.

PLEASE help with a PROVEN fix for this specific failure.

Thanks!

[Echo_Lake]

@daveg226

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
Have you tried the same IP address on the google chrome browser? Google Chrome browser is recommended. 

Keep me posted! 

[daveg226]

I downloaded chrome and repeated the process. Same results.

My work-around is to use an older PC running XP. It produces the same error using Chrome but using IE ver 8 it shows "there is a problem with the websites security certificate" . But IE 8 allows me the option to continue anyway so I click that option. I am able to display the printers secure pages now, but IE8 shows in the address bar a certificate error. details say it is a mis matched address?

[Echo_Lake]

@daveg226

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!