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‎08-07-2020 03:15 PM - edited ‎08-07-2020 03:23 PM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer
Operating System: Chrome OS

Using HP Smart with a smartphone it could not find the printer but after selecting "WIFI Direct printers" it finds it but then entering my WIFI key it just says "Cannot connect". This same key connects other devices.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2020 10:29 AM

HP Recommended

@mdbeing, Welcome to the HP Support Community!

 

That is because wifi direct password is different from your wireless network password.

The default wifi direct password is 12345678. For more info on wifi direct, refer to - Printing with Wi-Fi Direct. In this method, there will be no internet access on the mobile device.

Wifi direct is used only if you do not have access to a router. To know how to connect the printer to a wireless router using WPS method, refer to this document. 

 

You have mentioned you are using a smartphone. Is it Android or iOS?

Are you using a Chromebook to print? If so, refer to this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎08-10-2020 10:29 AM

HP Recommended

@mdbeing, Welcome to the HP Support Community!

 

That is because wifi direct password is different from your wireless network password.

The default wifi direct password is 12345678. For more info on wifi direct, refer to - Printing with Wi-Fi Direct. In this method, there will be no internet access on the mobile device.

Wifi direct is used only if you do not have access to a router. To know how to connect the printer to a wireless router using WPS method, refer to this document. 

 

You have mentioned you are using a smartphone. Is it Android or iOS?

Are you using a Chromebook to print? If so, refer to this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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