Cannot connect HP Office Jet Pro 8610 wirelessly to Hitron CGNM-2250 internet modem

[MtKidd]

Old Hitron internet modem died so provider replaced with identical model

Printer connected wirelessly to old modem but cannot get to connect to new modem

Have done usual unplugging, resetting, and worked through suggestions from HP virtual assistant

Have disabled Windows firewall

I have tried with MAC address filtering on and off

Have tried with printer added as a managed client

Printer can find Network Name SSID, won’t connect to it either by adding password manually or via WPS

HP Network Config Page shows under 802.11 Wireless

MAC address

Status Disabled

Communications Mode Infrastructure

Network Name The correct SSID

Any thoughts greatly appreciated. Worked on previous modem so at a loss as to why not now

[Betty0610]

@MtKidd

Welcome to the HP Support Community.

Let's restore the network setting on the Printer:1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup. 2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored. 3. Touch OK.

Once done, connect the Printer to thw Wi-Fi: 1. From the printer control panel display, touch and slide your finger across the screen and then touch Setup. 2. Touch Network Setup. 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. 5. Follow the display instructions to complete the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[MtKidd]

Thank you for possible solution. Unfortunately, this has not worked. Same issue and same Wireless Network Test Results that suggest something to do with MAC address filtering. I have tried with disabled and tried with enabled and no luck.

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[MtKidd]

SOLVED: The issue turned out to be the AUTH MODE in the wireless tab of router, it was set to wpa2-psk, which I could not change. To be able to change this, I had to disable WPS mode on 2.4 Ghz network. That allowed me to keep, Security Mode as wpa-personal, changed Auth Mode to auto (wpa-psk or wpa2-psk), and Encryption Mode to tkip/aes. HP OfficeJet Pro 8610 connected wirelessly within 20 seconds!

[Betty0610]

I'm glad to hear that. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[NancyDrew69]

I struggled for hours on the phone with my cable company until they gave me access to my router settings.  This worked like a charm!