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‎11-29-2021 03:39 PM

HP Recommended
Product: Lenovo
Operating System: Microsoft Windows 10 (64-bit)

I have been trying for several days to connect my printer, and I still cannot print. The printer worked fine on my desktop computer that ran Windows 10, but i have since moved and the printer will not work on my home network with my laptop, also running Windows 10. I have connected with ethernet cable, and USB and my computer will not recognize it. I have uninstalled and re-installed 4 times now. It powers up and will print a test page, but I cannot print anything else. Can anyone help?

2 REPLIES 2

‎11-29-2021 03:53 PM

HP Recommended
@jjd67 wrote:

... but i have since moved and the printer will not work on my home network with my laptop, also running Windows 10. ..

@jjd67 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


                  https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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‎11-29-2021 04:17 PM

HP Recommended

I have tried your link several times and I keep getting an "oops something has gone wrong" message each time I try to open it? Broken link? Is there anything else you can suggest? I can't reinstall it now.

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