Cannot connect HP printer to wireless router

[Tonylib4]

Cannot connect my HP printer to my wireless router. When asked for password correct password is entered but indication of incorrect password is displayed.

[Rachel571]

Hi @Tonylib4 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble connecting your HP printer to your wireless router due to a password issue. Here are some troubleshooting steps you can try to resolve this:

1. Double-Check Password

• Ensure you are entering the correct Wi-Fi password. Remember that passwords are case-sensitive. You may want to try typing it out on another device to verify it.

2. Restart Devices

• Restart your printer, router, and any devices you're using to set up the connection. Sometimes, a simple reboot can resolve connectivity issues.

3. Use the WPS Method

• If your router supports WPS (Wi-Fi Protected Setup), try using this method to connect your printer:
  • Press the WPS button on your router.
  • On your printer, go to the wireless settings menu and select the WPS option.

4. Check Network Compatibility

• Make sure your printer is compatible with your router’s Wi-Fi frequency. Some printers only support 2.4 GHz networks, so if your router is set to 5 GHz only, it may not connect.

5. Forget Network and Reconnect

• If your printer has previously connected to the network, go into the Wi-Fi settings and choose to forget the network, then try reconnecting.

6. Update Printer Firmware

• Ensure your printer’s firmware is up to date. You can check for updates using the HP Smart app or through the printer’s control panel.

7. Reset Network Settings on Printer

• You can reset the network settings on your printer to clear any stored settings:
  • Access the printer’s settings menu, look for Network or Wireless, and select the option to reset network settings.

8. Check Router Settings

• Log into your router's admin page (usually by typing 192.168.1.1 or 192.168.0.1 into a web browser) and check if there are any MAC address filtering settings that might be blocking your printer.

9. Use Ethernet for Initial Setup

• If you have an Ethernet cable, temporarily connect the printer directly to the router. Once it’s set up, you can switch back to a wireless connection.

10. Factory Reset the Printer

• If none of the above work, consider performing a factory reset on your printer. Be aware that this will erase all settings, so you’ll need to set it up again from scratch.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Tonylib4]

Rachel571, Thanks for all your suggestions. I have tried all you all that apply to my hardware, nothing works. Even tried another wireless router, tried connecting with phone, notebook, and Hp laptop. Same result all the time as incorrect password which is not true. Only way I cad print is with USB Printer to my HP laptop.

[Rachel571]

Hi @Tonylib4

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support