Cannot connect HP smart to new wifi

[Boudicca3]

In their ultimate wisdom BT changed my router to the new BT Halo. For all of my other devices it was just a question of connecting and entering the new password. My HP Envy 6000 series cannot connect to the new network and I cannot adjust from my pc as the printer thinks it is still connected to the old and now non-existant network. The printer has no ethernet ports and thus no way to connect directly to the router.  Also no actual control panel, only a weird touch screen that is not giving me options to connect to a new network.

[Max3Aj]

@Boudicca3, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

1. Turn on your printer and make sure it is in a ready state.

2. Restore Network Settings:

On the back of the printer, press and hold the Wireless button for at least three seconds.

3. Connect to Wi-Fi:

Using WPS: Press the WPS button on your router, then press and hold the Wireless button on your printer until the wireless light starts blinking. Wait for the connection to establish.

Using HP Smart App: Download the HP Smart app on your device, open it, and follow the prompts to add your printer and connect it to your Wi-Fi network.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support